We can only go so far to guarantee the reliability of old cars, some of which are over 50 years old. We also believe that when you hire one of our cars you should be able to enjoy it to the full, so we offer full 24 hour hire and unlimited mileage. That’s why at Great Escape Classic Car Hire we provide full AA nationwide breakdown cover with all of our 50 classic rental cars. So wherever you go and wherever you are, you’re in safe hands.
We commit to never leaving you stranded. So we back up our AA breakdown service with local mobile phone support seven days a week. If we can get to you we’ll bring another car. If we can’t we’ll keep in touch with you and the AA to ensure the problem is resolved swiftly and easily.
Our support services were put to the test this weekend when our trusty Aston Martin DB6 decided to play up. This car travels thousands of miles a year and has had over £10,000 spent on it in the last 6 months. So we were surprised to receive a customer’s call late on Saturday night when the alternator on the car failed on Saturday night. The customer was in a very remote location in the Welsh Borders and obviously concerned. A combination of AA cover, a very helpful AA patrol man (who followed the car back to our unit) and our phone support meant the customer was sorted out quickly and with the minimum of inconvenience. We even went out to the car that night to check the customer was ok and to assist with any transport requirements.
We hate breakdowns but the real issue is how you deal with them. Some classic car hire companies do not provide full nationwide breakdown service and make extra charges for recovery outside a given area. Had the Aston customer broken down with such a classic car hire company they could have faced considerable costs to recover the car. A breakdown like that is our problem – and our responsibility.